Welcome to the SVASTI training page for learning about SMART Client Protection Principles.

 

Responsible financial inclusion is being fully transparent in the pricing, terms and conditions of all financial products. Responsible financial inclusion is working with clients so they do not borrow more money than they can repay or use products that they do not need.

Responsible financial inclusion employs respectful collection practices and adopts high ethical standards in the treatment of clients. Responsible financial inclusion gives clients a way to address their complaints so they can be served more effectively. Responsible financial inclusion ensures client data remains private.

Responsible financial inclusion protects clients, businesses, and the industry as a whole. Responsible financial inclusion encompasses core Client Protection Principles to help financial service providers practice good ethics and smart business.